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Training Center Coordinator (AHA)

Job ID R3885 Full / Part Time:Full time
Full / Part Time:Full time

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Department: Emergency Education Center

Full time


Location: Holyoke MA


The AHA Training Coordinator is responsible for assuring that Baystate Health’s Emergency Education Center (EEC) meets all the criteria as a Training Center as established by the American Heart Association (AHA) for Basic Life Support (BLS), Advanced Life Support (ACLS), and Pediatric Life Support (PALS) training courses. The AHA Training Coordinator is a member of the EEC Program staff as well as a Coordinator for the AHA program. This position participates in coordinating teaching activities with faculty in the EEC Program. This includes the development of course schedules and instructor training courses, providing course materials, monitoring program initiatives, course and program evaluation, and providing instructor feedback.

The Baystate AHA Training Center is responsible for: The proper administration and quality of the ECC courses that they, their aligned instructors and Training Sites (TSs) provide; The day-to-day management of the TC, TSs, and instructors; Providing aligned instructors and TSs with consistent and timely communication of any new or updated information about National, Regional, or TC policies, procedures, course content, or course administration that could potentially affect an instructor while carrying out his or her responsibilities. The AHA coordinator serves as the principal resource for information, support, and quality control for all AHA ECC Instructors aligned with the TC; scheduling, coordinating and teaching at the monthly BLS certification, recertification and skills checks at Baystate's Education Center. The AHA coordinator is the primary contact between the TC and the AHA ECC programs; maintaining records and ensuring compliance with AHA requirements.

Job Responsibilities: 

1)   Maintain Baystate Health's status as an American Heart Association Training Center for all levels of AHA certification.

2)   Responsible for the scheduling, coordination, design, and implementation of AHA courses offered by the EEC.

3)   Maintains appropriate records as required to be a training center with the AHA, including records of all AHA instructors affiliated with the EEC by using the AHA instructor network.

4)   Provides updates to the training network with current information on AHA courses, science guidelines, policies, and procedures.

5)   Maintain adequate course equipment and supplies

6)   Responsible for quality assurance & improvement: Ensures instructors are monitored yearly by a TCF.

7)   Reporting: Submits all training reports and AHA requests by the stated deadline. Completes TC administrative Self-Review once a year to evaluate overall status. Renews TC. Compiles attendance and course data reports for Baystate annual report.

8)   As needed: Completes and Submits application to OEMS for EMT and Paramedic credits for the PALS courses. Completes and submits post program data to OEMS for paramedics and EMT’s that attend PALS Courses.

9)   Maintains AHA Instructor Files to make sure Provider and Teaching Cards are current. Issues instructor cards once verified that AHA instructor requirements have been met.

10)  Ensure Baystate Health is compliant with AHA and Baystate Health policies and procedures.

11)  Other roles and responsibilities as needed to support the mission of Baystate Health

12)  Serves as Baystate Health's liaison to the AHA training center programs

13)  Responsible for the scheduling of other courses offered by the EEC.

14)  Coordinates and participates in the Training Center’s (TC) initial and subsequent site reviews. Maintains a networking relationship with other TC’s.

15)  Manages instructors, training sites, and course rosters.

16)  Monthly completes and forwards the TC Activity Report to division leadership.

17)  Grow the program through market research and business development activity


Unless otherwise required by certification, licensure, or registration, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the minimally required education and/or experience listed in the Qualifications section below.


GED or HiSET  (Required), Bachelor's degree preferred


2 years as a Basic Life Support instructor.


Current license as EMT, Paramedic, LPN or RN is STRONGLY preferred

ACLS Instructor certification

PALS Instructor certification


STRONG organizational ability, teaching ability, interpersonal and interprofessional communication skills, Highly proficient with Microsoft office suite.


GED or HiSET (Required)



Basic Life Support Instructor - American Heart Association

Work Experience:


Collaboration, Courage, Ownership, Service focus, Values Differences



Training Details:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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