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Engineer IT

Job ID R4195 Full / Part Time:Full time
Full / Part Time:Full time


The IT Engineer is an individual contributor who applies an in-depth knowledge of technical concepts, practices and procedures to BHS IT support. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response support team and will often work under demanding deadlines, operating independently to resolve complex end-user or design/configuration problems. The incumbent will plan, and implement or oversee coordinated testing of new application as requested by Client Service Managers, to ensure compatibility with existing hardware and software applications.

This position provides support to BHS partners on a variety of issues. Identifies, researches, and resolves technical problems. Develops and documents procedures used by other technicians. Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. May determine methods and procedures on new assignments and may provide guidance to other junior personnel.

This position operates in a quick-reaction/customer-focused team environment and under minimal supervision. This position establishes processes and procedures for the installation, maintenance, and services of IT Equipment and related software. Provides training to new technicians.

Responsibilities may further encompass scripting, hardware and software technical support analysis, communications and network systems analysis, support and training, data security analysis, software quality assurance and testing, information systems auditing and enterprise solutions in both wired and wireless environment.

Observe all health and safety requirements.

Incumbent is expected to adhere to System and department compliance policies, and any applicable laws and regulations. This description covers the essential functions of the position.

Dignity and Respect: Treats patients, customer and co-workers with esteem and worthiness.
Positive Image: Represents Baystate Health in a positive light by maintaining calm and confident demeanor. Demonstrates positive attitude.
Communications: Effectively conveys and receives information. Successfully manages challenging conversations. Readily provides and receives feedback in a timely manner. Actively listens to everyone in a professional manner.
Service Accountability: Delivers personalized service and is responsive. Sets high standards for quality of work, ethical behavior and complies with all laws and regulations.
Team Work/Collaboration: Maintains individual productivity and supports workgroup effectiveness. Effectively builds and nurtures relationships and values others.

Safe Work Environment: Maintains a safe, clean and orderly work environment. Follows department and organizational safety and security policies.
Responsible use of Resources: Demonstrates a high level of awareness regarding cost containment.

Essential Functions:

Job Responsibilities: 

1) Responsible for installation, upgrades, backups and maintenance of BHS systems.

2) Allocate system resources as required.

3) Apply patches and firmware upgrades

4) Monitor the systems and review error, backup and status logs

5) Perform troubleshooting and corrective action for system issues

6) Support the day to day operations including modifications, adds and changes

7) Works on projects assigned and may lead the project as needed

8) Perform configuration tasks for systems and hardware

9) Write, maintain and review technical documentation on work in progress, work competed and publish to correct area for support

10) Participate in On-Call rotation, 24x7 for a week per rotation

Required Work Experience: 

1) Minimum 3-5 years experience

Preferred Work Experience: 

1) None Listed

Skills and Competencies: 

1) None Listed


Associates of Science, GED or HiSET (Required)



Work Experience:




Training Details:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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