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IT Project Manager

Job ID R1370 Full / Part Time:Full time
Full / Part Time:Full time


Reporting to the Director of the Program Management Office with dotted line to the Director of Facilities Planning and Design this Project Manager will plan, direct, control and implement a highly complex, large-scale, strategic enterprise projects enabling technology solutions and systems to meet department and enterprise-wide business and clinical needs using Baystate Health IT standard project management methodologies.

The position has been created based on the need to support the Hospital of the Future (HOF) project which is a two year full-time assignment targeted to be completed by December 2021 for Construction and March 2022 go-live. The scope consists of replacing 18 Operating Rooms, 4 Cath Labs, 2 EP Labs, and 2 new Interventional Rooms plus support space within the shell space with the HOF building at Baystate Medical Center. The IT Project Manager will work closely in collaboration with the Project Manager of Facilities Planning and Design. In addition to the HOF project this position will be assigned as the liaison from I&T providing a communication link from Facilities Planning and Design back to the IT PMO team for project coordination.

They are a member of the IT Program Management Office (PMO) and perform additional PMO related activities such as: Assisting in the establishment and on-going management of PMO governance to guarantee program and project approval, implementation and validation according to established criteria, and ensure projects are managed on time and within budget, and meet quality and success requirements; Continuously improve all components of the PMO, including a training course, processes, procedures and tools to ensure the successful management and reporting of all IT programs and projects; Mentor and perform PMO education

Job Responsibilities: 

1)Project Mgmt - Manage projects using BH-specific project management methodology to deliver technology that drives business/clinical benefit. This includes all project management activities, such as project development, schedule creation and management, WBS development, budget development and management, contract negotiations, monitoring of contract and project deliverables, risk assessment and mitigation, scope and change management, issue management, status reporting at all levels, project resource management, training plans and execution, communication planning, go-live management, turn-over (to operation teams) planning and management, value realization, and lessons learned review. The will guide project stakeholders and team members through the project life-cycle. They will ensure effective utilization of resources.Assist in management of project database tool (e.g., add templates, users, etc.). Oversee project database to ensure standards and methodology are being followed.

2) Project Mgmt - Manage vendor relationships within scope of project-specific work. This includes but is not limited to contract reconciliation, maintenance agreements, managing enhancements and upgrades, issue escalation, and partnership agreements.

3) Project Mgmt - Provide leadership and direction in the analysis, selection, design, and implementation of IT solutions that best meet BH IT guidelines and standards. Review project performance relative to commitments. Work with IT resource managers to resolve barriers and conflicts that affect program or project performance.

4) Portfolio Mgmt - Assist in preparation and production of governance materials to support the review and approval of IT programs and projects to proceed to the next phase based on analysis of cost, schedule, risk management and requirements. Assist in gathering data to support the review of authorizing existing project change requests affecting scope or timeline and ultimately having the potential to impact the portfolio (timeline or resource availability of other projects)

5) Portfolio Mgmt - Assist in IT PMO governance value assessment and prioritization activities ensuring IT program and project decisions align with organization strategic goals and are made in recognition of established IT governance criteria. Assist with the review, sequencing and scheduling of IT programs and projects and ensure they are made in recognition of prioritization performed, resource availability, and other constraints (e.g., compliance with federal laws, regulations, and policies; other externally mandated requirements)

6) Portfolio Mgmt - Prepare and present portfolio, program and project status updates to stakeholders. Assist in monitoring the portfolio of projects and recommending strategies to resolve major resource conflicts

7) Continuously improve all components of the PMO, including a training course, processes, procedures and tools to ensure the successful management and reporting of all IT programs and projects. Leads organizational and departmental performance improvement activities as assigned

8) Assist in the establishment and on going management of PMO governance to guarantee program and project approval, implementation and validation according to established criteria, and ensure projects are managed on time and within budget, and meet quality and success requirements. Assists in defining and meeting Program Management Office service project and portfolio metrics.

9) Develop and maintain effective lines of communication and relationships with IT leaders and staff, appropriate BH leaders and staff, project sponsors and champions, to ensure IT department is delivering effective and efficient projects and services. This includes, but is not limited to, setting up, chairing, and presenting at project, partner advisory, decision-making, oversight, steer, department, and other meetings. Provide and present organizational communication and education related to the areas of responsibility. Ensure communications are consistent and coordinated. Mentor and perform PMO education

10) Identifies and pursues opportunities for continuing professional development to increase understanding of assigned areas, information technology direction, and healthcare direction.

Required Work Experience: 

1) 5 to 7 years of project management experience with 2 or more years of supervisory experience with project staff

Preferred Work Experience: 

1) 5 to 8 years' experience in managing complex, strategic information technology programs and projects in healthcare is preferred and must be recent (within the last five years)

Skills and Competencies: 

1) Demonstrated negotiation, communication, facilitation, efficient decision making and problem solving skills


Bachelor of Arts (Required)



Work Experience:




Training Details:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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