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Patient Advocate

Job ID 85415 Full / Part Time: Full-Time
Location: Springfield, Massachusetts
Regular/Temporary: Regular

  Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $2.5 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield
  • Baystate Children’s Hospital (located at Baystate Medical Center)
  • Baystate Franklin Medical Center in Greenfield
  • Baystate Wing Hospital in Palmer
  • Baystate Noble Hospital in Westfield

What You Will Do:

  • Greeting the general public in the waiting room and serve as a communication link between staff, patients and their families. 
  • Assist the practice team by proactively eliciting concerns, requests and works with the rest of the staff to meet patient needs

What You Will Need:

  • High School or GED
  • Customer Service experience
  • Effective Communications and organizational skills, Ability to work cooperatively as a team player, Some computer system/application skills, General Service Excellence Principles, Demonstrates strong problem solving skill

What You Need To Know:

  • Location: Emergency Department
  • Hours: 40 hours 
  • Shift: 11P-7:30A

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

For a complete listing of all Baystate Health jobs, or to access an incomplete application, click here

Trouble applying or uploading a resume? We invite you to email us at or call us at 413-794-3666.

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