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Sr Application Analyst

Full / Part Time: Full-Time
Location: Springfield, Massachusetts
Regular/Temporary: Regular

Baystate Health, a leading not-for-profit integrated health system, is transforming the delivery of health care to the communities it serves. Baystate Health (BH) is one of New England’s leading and largest integrated healthcare systems, serving more than 800,000 people throughout Western Massachusetts. With about 12,000 employees, a 1,200-member medical staff, and net patient service revenue of more than $2.3 billion, this dynamic and growing system includes an academic medical center, a children’s hospital and three community hospitals. It also includes a large multispecialty group, (Baystate Medical Practices), Baystate Home Health, Baystate Reference Laboratories, and Health New England, a 205,000-member health insurance company.

This position supports the integration and development of information systems at Baystate Health. Responsibilities include the installation, testing, customization and implementation of software packages for  Baystate Health within the IT division.  The incumbent will lead large, complex projects; including the development of detailed project plan tasks, timelines, technical specifications, testing plans, and cut-over plan.  The development and on-going maintenance of support documentation is required. They will work closely with other analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design.  These activities require skills in independent decision-making, application design and configuration, complex problem solving, leadership, systems analysis, customer service, teamwork, organization and excellent written and verbal communication skills.

Project Activities and Oversight

  • Directs defining the value of the proposed initiative and viable technical solutions that address the requirements. 
  • Leads in the design and documentation of technical specifications and business requirements.
  • Performs systems analysis and documents current state, future state and performs gap analysis.
  • Participates or leads project teams to implement complex solutions that meet the organization's goals and objectives. 
  • Follows established project management methodology. 
  • Develops policies and procedures to support system post implementation. 
  • Creates thorough test plans and performs all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated and disaster recovery. 
  • Coordinates to ensure projects are executed according to plan. 

Administration and Leadership

  • Under support and guidance of team leadership, ensures sufficient backup for their responsibilities is established.
  • Informs team leadership of progress, plans and issues. 
  • Manages work to ensure adherence to established and approved timelines. 
  • Promotes system change management process follows all change control procedures. 
  • Promotes a team environment.
  • Mentors and works closely with all partners.
  • Stays current with supported applications and technologies.
  • Configure and builds systems per technical and functional specifications
  • Writes functional and technical specifications for  system modifications and enhancements to meet business requirements
  • Meets with partners regularly to understand their operations, identify optimization opportunities, review current project and work, and discuss open systems issues. 
  • Proactively monitor partner satisfaction to ensure the systems continue to meets their needs.
  • Meets with partners regularly to understand their operations, identify optimization opportunities, review current project and work, and discuss open systems issues. 
  • Proactively monitor partner satisfaction to ensure the systems continue to meets their needs.
  • Participates in the development of training documentation and curriculum, along with the training department resources and, if necessary, assist in the training of applications.
  • Participates in preparation of capital or operating costs for assigned systems. 

Required Experience:

  • Minimum of 3+ years of experience in the implementation, configuration, deployment, maintenance and ongoing support of large computer applications

Skills/Compentencies:

  • Promotes a team environment through mentoring and coaching
  • Advanced technical knowledge of requisite systems and applications
  • Ability to interact with all levels of the organization
  • Exemplifies customer service excellence
  • Ability to manage multiple tasks
  • Able to appropriately delegate tasks
  • Excellent communication skills, both written and verbal;
  • Flexible
  • Solutions-oriented
  • Attention to detail
  • Able to troubleshoot complex technical and process issues and document resolutions

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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