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CNO, Chief Nursing Officer

Job ID R5581 Full / Part Time:Full time
Full / Part Time:Full time


The VP/Chief Nursing Officer(CNO),  provides strategic and operational leadership for Baystate Noble Hospital(BNH) for inpatient medical/surgical, acute inpatient rehabilitation, behavioral health services, surgical services, emergency services and a wide variety of ambulatory services.

The VP/CNO is accountable for the effective leadership and management of the delivery of health care services at BNH under the direction of the BNH & BFMC President and in partnership with the Baystate Health Leadership and the respective Divisional Vice Presidents, Service Line Leaders and their teams. This unique role requires this individual to act as a divisional Vice President and work collaboratively with corporate services in Finance, Human Resources and Strategic Planning.

Position is accountable for the strategic and operational leadership of identified service lines/programs/and departments at BNH and potentially across BH. The position partners with leaders throughout the health system and with external partners to develop and implement programs and community care to the residents of Western New England. The position is responsible for strategic planning and business development, operational oversight of clinical performance, quality outcomes and customer satisfaction. The incumbent is responsible for ensuring excellence in evidenced based clinical practice across the region and there is seamless disease management across the care continuum. The leader must have knowledge and understanding of healthcare trends and regulatory influences and is instrumental in introducing contemporary care delivery models to support those trends. Fiscal discipline and advancing initiatives to optimize revenue is a priority. The leader creates a brand that is nationally recognized and supports academic and research pursuits. The leader develops alignments with key physician groups and businesses to advance programmatic goals. The VP/CNO also represents BH to a wide variety of community audiences and stake- holder groups.

Job Responsibilities:

1) In collaboration with the BNH & BFMC President, is responsible for developing the region's annual and long-range operating budgets, financial and strategic plans.

2) Quality/Safety - Create and implement a system of goals and measures to improve the quality and safety of clinical care and advances overall system strategy.

3) Patient Centerdness/Customer Service - Promote a culture in which the patient and family are central to the delivery of care.

4) Value - Ensure thorough examination and justification for proposed capital expenditures and addition resource requests.

5) Clinical Integration - Lead initiatives that advance clinical integration across the enterprise with a focus on developing the right services at the right level of care, while promoting common standards of practice and integrated informatics.

6) Clinical Infrastructure - Take responsibility for the development and operations of a professional leadership and clinical infrastructure that ensures staff engagement, accountability, and exceptional performance outcomes.

7) Nursing Leadership - Establish a vision for BNH which reflects BH's strategies for quality improvement and customer service. Advocate for and assist in the continued advancement of nursing professionalism. Ensure a higher level of preparation at the leadership level of the organization. Provide leadership in the implementation of effective productivity enhancement/cost reduction programs and systems.

Required Work Experience:

1) Five years' in nursing leadership with demonstrated performance in managing clinical service lines.

2) Strong strategic, operational and financial experience, understanding both professional and hospital sides of management and budgets; knowledge of clinical measures/outcomes, continuous quality improvement techniques.

Preferred Work Experience:

1) None listed.

Skills and Competencies:

1) High degree of comfort and confidence working within a matrix organizational structure and demonstrated ability to establish and maintain effective working relationships with all constituents across a complex organization.

2) Able to function as a team leader and collaborative consensus builder.

3) Accepts and is adept at managing through influence in a highly matrix-ed organization.

4) Proven track record of efficient operational and management leadership over clinical and ancillary departments.

5) Demonstrated ability to develop conceptual designs for clinical and ancillary services, and plans, organizes and directs multiple successful projects.

6) History of working positively and effectively with physicians, understanding their needs, and assisting them in the development of clinical programs and the provision of excellent patient care.

7) Champion for improving quality and patient satisfaction, with experience in quality and process excellence initiatives.

8) Demonstrated record of improving hospital operations from the perspective of quality, cost, overall productivity, efficiency and market share while maintaining staff morale will be important.

9) Contemporary skills in financial management and the ability to use data effectively for bench-marking and operational decision-making.

10) Evidence of ability to develop annual operating and financial plans with an understanding of expenses and revenue.


Master of Science: Health Administration (Required)



American College of Healthcare Executives Fellow - American College of Healthcare Executives, Registered Nurse - State of Massachusetts

Work Experience:


Collaboration, Courage, Instilling Trust, Managing Conflict, Ownership, Service focus, Values Differences



Training Details:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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